Shipping
New Zealand
Free shipping on all orders
Auckland - Delivery within 2-3 working days of dispatch
Rest of New Zealand - Delivery within 3-4 working days of dispatch
Australia
Free shipping on any purchase over $500 AUD. Any purchase under $500.00 AUD will be charged at a flat rate of $30.00 AUD. Delivery within 3-5 days via Fed-Ex or DHL
United States
$10 USD flat rate on all orders. The total amount you pay includes all applicable customs, shipping and duties. Delivery within 4-7 days via Fed-Ex or DHL
Rest of World
$50 USD flat rate on all orders. Delivery within 4-7 days via Fed-Ex or DHL
Shipping Notes
Harris Tapper are unable to ship to PO Box address, please provide a physical daytime residential or business delivery address.
Orders placed on Friday after 10am or over the weekend will be processed for delivery on the following Monday.
You will receive an email with a tracking number as soon as your order has shipped.
All orders require a signature upon delivery.
Harris Tapper endeavours to deliver within the advised time frame, please note during public holidays, sale periods and unforeseen circumstances, your purchase may take longer to be dispatched.
Duties & Taxes
All New Zealand, Australian and United States orders are shipped on a DDP (Delivery Duty Paid) basis, meaning Harris Tapper covers all duties and taxes for these shipments. No additional charges will apply upon entry to these countries.
All other international orders are shipped on a DDU (Delivery Duty Unpaid) basis. Orders may be subject to local taxes and/or import duties, which are the responsibility of the customer and are levied by the local customs authority of the destination country. Harris Tapper is unable to calculate these charges in advance, as they vary depending on the destination country and the origin of the goods. If these charges are not paid and the shipment is returned, any return shipping costs and customs return fees will be deducted from the refund.
Please contact customercare@harristapper.com if you need any assistance.
Returns
Return Policy
Items purchased from harristapper.com are eligible for return.
Items purchased on sale are not eligible for refund, credit or exchange.
Full price items may be returned within 10 days of the delivery date, in original, unworn condition with tags attached. Returns submitted outside this window will not be accepted.
Returns are submitted via the Returns Portal. A return label is generated within the portal, there is no need to source a label separately.
Return Shipping Fees
All returns must be made using our returns portal to ensure your return is as smooth as possible.
New Zealand
Flat fee of $10 NZD, deducted from the original order.
Australia, United States and ROW
Calculated at submission, shown in the portal before the return is confirmed. This will be deducted from the original order.
Return Timeframe & Processing
Once you have lodged your return via the returns portal, your return must be shipped within the next 5 days. Returns that have not been shipped within this timeframe will be automatically cancelled.
Once your item has arrived at our warehouse, please allow up to 3 business days for your item to be processed.
Refund, Credit and Exchanges
Refunds are returned to the original payment method.
Customers who nominate store credit receive an additional 10% credit value. This credit will be visible within your customer account. You must sign in in order to utilise the credit for your next order.
Exchanges are available for New Zealand customers only.
For Australia, the United States and all other regions, Harris Tapper recommends processing a refund and placing a new order, to avoid missing out on the desired size or style while the return is in transit.
Faulty or incorrect items
Full refund, repair, credit or exchange within 10 days of the delivery date, in original condition with tags attached.
No return label fee applies.
Sale items
Final sale. Not eligible for refund, credit or exchange.
Please submit your return below once the Return Policy has been reviewed.
Start a return
Enter your order number and the email used at checkout to begin your return.
Tax & Duty
All product prices are displayed automatically in NZD, AUD, or USD, depending on your location.
All New Zealand, Australian and United States orders are shipped on a DDP (Delivery Duty Paid) basis, meaning Harris Tapper covers all duties and taxes for these shipments. No additional charges will apply upon entry to these countries. However, if you choose to return your order, any duties, taxes, and return shipping costs incurred may be deducted from your refund. Please see our Returns page for more information.
All other international orders are shipped on a DDU (Delivery Duty Unpaid) basis. Orders may be subject to local taxes and/or import duties, which are the responsibility of the customer and are levied by the local customs authority of the destination country. Harris Tapper is unable to calculate these charges in advance, as they vary depending on the destination country and the origin of the goods. If these charges are not paid and the shipment is returned, any return shipping costs and customs return fees will be deducted from the refund.
Please note, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit. Postage costs will not be refunded, unless the item purchased was incorrect or faulty.
If you require further assistance, please email customercare@harristapper.com.
Responsibility
Harris Tapper is committed to making cherished pieces that sustain a long lifetime in a women’s wardrobe.
Country of Manufacture and Code of Conduct
All of our suppliers are required to sign our Code of Conduct, based off the ETI (Ethical Trading Initiative) global code of conduct, ensuring all practices adhere to global ethical standards set by the ETI.
We work with four suppliers in China. These partners have either Sedex and BSCI Certifications (or both); these are global trade audits. We also work with one supplier in India and they produce a small number of hand-beaded pieces.
Goals
We believe in a long-term sustainable business model and have goals to try to find a balance between environmentally friendly practices and sustainable business planning.
Harris Tapper does not compromise on the quality of any product released, focusing on fit, refined and considered detailing and exceptional fabrications.
Size Guide
| Size NZ/AU/UK | 6 | 8 | 10 | 12 | 14 | 16 |
|---|---|---|---|---|---|---|
| Size US | 2 | 4 | 6 | 8 | 10 | 12 |
| S | M | L | ||||
| Bust | 81 | 86 | 91 | 96 | 101 | 106 |
| Waist | 63 | 68 | 73 | 78 | 83 | 88 |
| High Hip | 77 | 82 | 87 | 92 | 97 | 102 |
| Low Hip | 90 | 95 | 100 | 105 | 110 | 115 |
Notes:
All measurements are in cm
Please note these are standardised body measurements for each size break, they are not individual garment measurements. Please refer to individual product pages for garment specific measurements.
If you require further sizing assistance please contact
customercare@harristapper.com
Terms Of Service
Personal Information and Privacy
Personal information (address, contact information), is only collected as necessary to ship orders. Subscriber information may be shared with third parties who perform ad measurement services on Harris Tapper’s behalf (such as advertising and email communication), to gain an understanding of our customer in order to improve our services and offering. Upon sign up subscribers consent to such sharing and use where consent is legally required.
Shipping and Delivery
Orders shipped between Monday to Friday. For security reasons, all orders must be signed for upon delivery. New Zealand orders are shipped via NZ Post. All international orders are shipped via DHL or FedEx. Further information can be found in the Shipping tab in the Customer Service menu.
Duty and Taxes
All orders shipped to New Zealand, Australia and the United States are shipped on a DDP (Delivered Duties Paid) basis. Orders to all other countries are shipped DDU (Delivered Duties Unpaid). Each country imposes different levies depending on their import laws. All harristapper.com items are shipped from New Zealand so it's best to check the import fees you may face directly with a local customs broker when purchasing, as this varies between country and purchase value.
Order Cancellations
Before shipment, any orders may be cancelled for a full refund. Once orders have been shipped, the standard return policy applies.
Returns
You have up to 10 days to return an item. Further returns information can be found via the Returns tab in the Customer Service menu.
Please note, items purchased on sale cannot be returned for refund, exchange or store credit. These items are final sale.
SMS Terms of Service
The Harris Tapper mobile message service (the "Service") is operated by Harris Tapper (“Harris Tapper”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Harris Tapper’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Harris Tapper through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Harris Tapper. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to Harris Tapper or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Harris Tapper mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to Harris or email customercare@harristapper.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
Contact Us
General Enquiries;
customercare@harristapper.com
Showroom
For appointments at the Auckland showroom, please email customercare@harristapper.com.
Showroom hours:
Monday - Friday 9:00am - 4:00pm